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The general conditions of sale present the rights and obligations of "Atelier au fil de l'eau" specialized in the design, sewing and sale of textile products, hereinafter referred to by the term "We" or by its name. one part, and any buyer, natural person acting in the context of a non-professional activity hereinafter referred to as the "Client".


Article 1: object

These conditions are intended to define the terms under which We will carry out our activity of designing and selling scarves and veils. These general conditions of sale may be supplemented, if necessary, by special conditions, which in this case will be annexed.


Article 2 Conditions relating to the buyer

Our Customers must be adults and capable, have full legal capacity; We address ourselves exclusively to non-professionals.


Article 3 The offer

We offer a range of products in three distinct collections (Collection Atelier, Etoffes d'Uttu and Le voile d'Astarte) visible on our website and our instagram account This range of products may be reworked and modified to better meet your expectations. Our products are available at the price and under the conditions provided on the website, within the limits of available stocks; they comply with French standards and regulations. To ensure the availability of our products, particularly in the context of a promotional offer, We reserve the right to refuse to honor all or part of a sale deemed abnormal with regard to the quantities of products usually purchased by the consumer._cc781905- 5cde-3194-bb3b-136bad5cf58d_


Article 4 The price

Prices are given in euros and include VAT. Prices are updated and may fluctuate from day to day. The price will be increased by delivery costs.

In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the company Atelier au fil de l'eau.

Warning: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you. 


They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.


Article 5 The order

The order is deemed to have been placed upon acceptance by our services of the order form, this order form will mention the name of the products, their quantities, the unit price and the total price, the delivery costs, it will also include information relating to the Customer (surname, first name, address) which will remain confidential and must be given to us by any means.


Article 6 Methods of payment

The fact of validating your order implies for you the obligation to pay the indicated price.  

The payment of your purchases is made via PayPal and by credit card.


In the event of late payment and payment of sums owed by the Purchaser beyond the fixed deadline, and after the date of payment appearing on the invoice addressed to the latter, late payment penalties calculated at the rate of 15.00 % (per year) of the amount including tax of the purchase price appearing on the invoice will be automatically and automatically without any formality or prior formal notice, without prejudice to any other action that the Supplier would be entitled to bring, in this title, against the buyer.

In accordance with articles 441-6 c. com. and D. 441-5 c. com., any late payment automatically entails, in addition to late payment penalties, an obligation for the debtor to pay a fixed indemnity of €40 for recovery costs.

Additional compensation may be claimed, on supporting documents, when the recovery costs incurred exceed the amount of the lump sum compensation.


Article 7 Delivery time

We deliver our products within 72 hours (collections: Collection Atelier and Les Toffes d'Uttu), this period runs from the acceptance of the order by our services, in particular following verification of the information provided by the Customer, as well as proper receipt of payment. Atelier au fil de l'eau cannot be held responsible for delays due to the lack of elements or information under the Customer's responsibility. The transfer of risks on the products sold by Atelier au fil de l'eau takes place when the products are delivered to La Poste or when they leave our premises. As a result, the products travel at the buyer's risk and peril, to whom it belongs, in the event of damage, loss or missing items, to make any reservations or to exercise any recourse with the carriers responsible.



Article 8 Faculty of withdrawal

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty.  

Returns must be made in their original condition and complete (packaging, accessories). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. 

Return costs are your responsibility.

In the event of exercise of the right of withdrawal, Atelier au fil de l'eau will reimburse the sums paid, within 14 days of notification of your request and via the same means of payment as that used when ordering. . 


In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:  

  • The provision of services fully performed before the end of the withdrawal period and the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.

  • The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.

  • The supply of goods made to the consumer's specifications or clearly personalized.

  • The supply of goods liable to deteriorate or expire rapidly.

  • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

  • The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;

  • The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.

  • The supply of audio or video recordings or computer software when unsealed by the consumer after delivery.

  • The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.

  • Transactions concluded during a public auction.

  • The supply of digital content not provided on a material medium, the execution of which has begun after the consumer's prior express agreement and express waiver of his right of withdrawal.


Section 9 Warranty

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.  

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging,). The shipping costs will be reimbursed to you on the basis of the invoiced price and the return costs will be reimbursed to you on presentation of the supporting documents. 

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.


Article 10 Intellectual property

All elements of the site are and remain the exclusive intellectual property of the company Atelier au fil de l'eau. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of Atelier au fil de l'eau.


Article 11 Force majeure

We will use our best efforts to fulfill our obligations under the Contract. However, we will not be liable for any loss or damage the Customer may suffer arising from our delay in performing any of our obligations or from our failure to perform all or part of our obligations under the Contract, when such delay or failure is due to a circumstance beyond our control, unforeseeable and irresistible. In case of delay, We will perform our obligations as soon as possible.


Article 12 Liability

The products offered comply with the French legislation in force. The responsibility of the company Atelier au fil de l'eau cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order. 

Furthermore, the company Atelier au fil de l'eau cannot be held liable for damage resulting from improper use of the purchased product. 

Finally, the responsibility of the company Atelier au fil de l'eau cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.


Article 13 Retention of title

We reserve ownership of the products sold until full payment of their price in principal and interest. In the absence of payment of the price on the agreed due date, We may take back the products, the sale will be automatically terminated if it seems to Atelier au fil de l'eau and the installments already paid will remain acquired in return for the enjoyment of the products from which the customer will have benefited.


Article 14 Applicable law

Any question relating to these general conditions of sale which would not be dealt with by these contractual stipulations, will be governed exclusively by French law.

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