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In accordance with the legal and regulatory provisions in force on the date of writing, and in particular with Law No. 78-17 of January 16, 1978 "Informatique et Libertés" and the General Regulations on the Protection of Personal Data, this charter exposes you your rights and remedies as well as everything there is to know about the collection, processing and purpose of use of your personal data at Atelier au fil de l'eau.


1) Collection of personal data:

When registering your orders on the site, hereinafter referred to as "the Site", Eurl Internet & E-commerce is required to record personal data concerning its customers._cc781905-5cde -3194-bb3b-136bad5cf58d_

  • Last name First Name

  • E-mail

  • Address

  • E-mail

  • Phone number

  • Connection data

  • Browsing data

  • IP adress

  • Bank transactions

  • Order history

  • Newsletter subscription


2) Purposes of data collection:

Our will is that all data collected be collected only because they are useful and necessary for the processing for which they are collected. Optional data may be requested, but are in no way mandatory and are only used to personalize or improve the relationship with our customers. Here are the different reasons for collecting your data:


Managing your orders

- Manage your orders, both pre-sales and after-sales, and contact you by email in order to provide our best service and to notify you.

- Comply with our legal and regulatory obligations such as the registration of purchase orders and the establishment of invoices which must be kept for 10 years.

- Sales and marketing management.

- Develop commercial statistics, carry out market and behavior studies in order, for example, to anticipate our purchases.

- Build and manage prospect files.

- Fight against payment fraud under the conditions defined below.

- Propose an appropriate loyalty policy, promotional actions targeted at individuals and/or professionals.

3) Fight against fraud 

In order to fight against payment fraud, or to manage any complaints, the Company may also  keep information relating to transactions by credit card or Paypal. But at no time do we know your credit card number or its expiry date, or the cryptogram, so in essence we do not keep this information. In addition, we have set up a multi-criteria system implementing alerts based on standard order profiles. This may lead us to ask you, in order to validate the order, for certain supporting documents (ID card, Passport, proof of address, etc.). The data thus collected will not be kept after verification. We may be required to temporarily block an order in manual validation time to carry out transaction security checks (3D secure guarantee) or to consult the supporting documents and sometimes to contact the customer. The order is then confirmed as soon as possible . 


4) Recipients of the data collected

Only our company and the external companies to which we are contractually bound for the management of your order have access to the personal data that you communicate to us. 

The external companies that will have access to your personal data as part of the processing of your orders are:

  • Our payment providers (Stripe or Paypal)

  • Our transport providers (La Poste)


As required by law, we ensure compliance with European regulations on the protection of personal data by all of our external service providers. The Company undertakes not to commercially sell the data that it will have collected on its site concerning you and to keep these only at European level or at a minimum, with foreign service providers guaranteeing compliance with the legislation in force. . In addition, it is recalled that any processing based on consent given before its withdrawal is lawful. The Company undertakes to request guarantees from its service providers and any other subcontractor and reserves the right to check  them.


5) Duration of retention of personal data


The date taken into account to define the retention period of the personal data that we collect is that of the last transaction that you carried out on our site.

In this context, we undertake to delete these as soon as:


 - you will have asked us to delete them from our databases,

 - you will have requested your unsubscription to one or other of our newsletters.

6) Security 


We inform you to take all the necessary precautions to preserve the security of your personal data and in particular, to prevent them from being distorted, damaged or that unauthorized third parties have access to them:

  • Our databases are stored in France.

  • Our databases and internal information system are accessible only to authorized personnel and service providers.

  • All our computer equipment is equipped with firewalls, antivirus and other protection systems. Computer maintenance is done regularly.

  • Our service providers are selected and made aware of GDPR standards.

  • Our website as well as all the intermediary payment providers, including the online payment system by credit card, are secured using the standardized "SSL protocol" encryption system.


7) Cookies Policy


When you browse our site and perform certain actions, we store small text files in alphanumeric format more commonly known as "cookies" in your browser. These small files allow us to memorize certain actions that you have carried out and to keep them in memory for your comfort (ex: sorting of product by date of addition, by price range, etc...). Technically, a cookie is linked to a browser on the machine (computer, tablet, smartphone) where it has been deposited. It is neither spyware nor a virus, it simply allows you to make a choice or to transfer certain information from one page to another on the same website (e.g. knowing if you are connected to your account, send your account number to your basket to retrieve a current basket, etc.). The use of own or third-party cookies that are not necessary for the operation of the site requires us to ask for your consent.  While those that are necessary for its use will be automatically installed. You should know that you can at any time express your consent or oppose the use of cookies by setting your browser appropriately, for this you can refer to the user guides of your browser. In accordance with the regulations in force, the cookies we use have a maximum lifespan of 12 months. On our website we use cookies to:

- Remember your sorting options for products (product pages, favorites page, basket, etc.)


With regard to cookies issued by third parties when browsing our website, it is possible that certain services also save cookies, this is the case for example of the main networks (Facebook, Pinterest, etc.) . The use of these cookies being subject to privacy protection policies, it is therefore the responsibility of these third parties who are engaged. We would also like to inform you that we use Google Analytics, a free website audience analysis service used by more than 10 million sites worldwide, which will also save a cookie on your browser._cc781905-5cde-3194- bb3b-136bad5cf58d_


8) Consent


When you place an order and choose to communicate your personal data on the site, you expressly give your consent for the collection and use of these in accordance with what is set out in this Charter and the legislation in force. Similarly, you give your consent when you register on the Site as a prospect on our newsletter registration page and when you contact us directly or via the "contact" form on the site to allow us to respond to you.


9) Right of access, rectification and portability


In accordance with EU Regulation 2016/679, you have the right to access, rectify, query, portability and, where applicable, opposition to data concerning you, which can be exercised by contacting us in writing by any means at your convenience, including the following electronic message:

Your request must in all cases be accompanied by proof of your identity (copy of your identity card, your passport, etc.). This will not be retained.


You can also manage your subscriptions to our newsletters directly on the site or ask to be removed from our mailing lists from the "contact" tab.

10) Update of the charter


This charter can be modified at any time to take into account changes in our activity and our processes and to remain in compliance with regulatory changes. Its different versions will be kept as they evolve by the Company.

Last update: December 2021.

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